Privacy Policy

This privacy policy (“Privacy Policy”) forms part of the Hood Terms of Use (“Terms”).

By accessing, downloading, using or browsing the Platforms, you are deemed to have accepted and have agreed to be bound by this Privacy Policy and the Terms. In this Privacy Policy, any person who accesses the Platforms is referred to as "you" or "your". If you do not accept this Privacy Policy and the Terms, you must not use the Platforms.

If you have any questions regarding the Platforms, Privacy Policy or the Terms, please contact us here .

We reserve the right to make changes to this Privacy Policy and the Terms by updating them on the Website or notifying you in the App. The revised terms will become effective once they are updated or notified to you and your continued use of the Platforms means you have accepted and have agreed to be bound by the revised terms.

Collection of Information
We may gather two types of information about you from the Platforms:

    personal data, provided by you both at the time of registration (e.g. name, age, gender and email address) in order to use the Platforms and also when you use the Platforms (your location data via Google Maps integration); and
    aggregate information generated by our systems which track traffic to the Platforms but do not relate to you personally. [Drafting Note: examples only and client to consider to ensure this adequately covers the information being gathered].

Failure to provide necessary personal data when requested may result in certain Platforms not being available to you.

Disclosure of Personal Data

We may disclose:

    any information that we gather about you to third parties for the purposes of providing the Platforms to you, together with any additional Platforms we consider are appropriate;
    aggregate tracking information and other information that does not personally identify you, to third parties;
    your personal data to third parties, when we believe in good faith that we are required to do so by law;
    your personal data to third parties, provided we have your prior authorisation which we will obtain at the time of collecting the information from you. [Drafting Note: examples only and client to consider to ensure this adequately covers the information being disclosed]


We use the personal data we collect:

    to verify your identity and assist you if you forget your password or registered user login details;
    to assist you in using the  Platforms;
    to enhance the delivery of the Platforms;
    to contact you in relation to the use of the Platforms;
    to provide further information to you about merchants, suppliers or other websites and Platforms which we consider may be of interest to you;
    for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys;
    for ensuring that you are shown the information that is most relevant to you and your interests;
    for providing aggregated, non-identifying statistics to registered merchants;
    for marketing purposes, using aggregated, non-identifying statistics; and
    any other use that you authorise. [Drafting Note: client to consider if there are to be any other uses]

Cookies and tracking

We may use a cookie file containing information that can identify details of your IP address, device platform (e.g. Windows, Mac OS, iOS or Android), browser (e.g. Internet Explorer, Edge, Safari, Chrome or other, plus the version of browser), domain (whether you are accessing the  Platforms from the GCC or elsewhere) and other user information (e.g. your username).

We may use the information generated by cookies to:

    track traffic patterns to and from the Platforms;
    ensure any advertising or communications are being shown to the most appropriate person;
    enable you to enter the  Platforms and use certain Platforms and to visit registered user only areas of the Platforms; and
    Enable location targeting to the extent require to provide this.

You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Platforms but you will need them to log on to the  Platforms and to access personalised or secure content on the  Platforms. Some pages may not function properly if the cookies are turned off.

Data security

We may work with third-party service providers to provide hosting, maintenance, backup, storage, infrastructure, analysis and other Platforms for us, which may require them to access information about you. If a service provider needs to access information about you to perform Platforms on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information. Some of these service providers may be located internationally.

We have put in place measures to ensure the security of the personal data we collect and store about you. We strive to protect your personal data from unauthorised disclosure or access, including through the use of network and database security measures, but cannot guarantee the security of any data we collect and store.

If you interact with the Platforms via any other third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorised access to your account and personal data by selecting and protecting your password or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

Content providers, Advertisers, Partners and Merchants
We do not control the practices of content providers, advertisers, partners, influencers, merchants and other third parties connected with the Platforms and to whom you provide personal data whilst using the Platforms. The Platforms may contain links to other sites, which may not follow the same privacy policies that we adopt. We recommend that you check any relevant privacy policies before providing your personal data to any third party.

Opting in and opting out
If our intended collection, use or disclosure of your personal data is outside the collection, use or disclosure set out in this Privacy Policy, we will give you the option to:
•    opt out and not receive access to certain Platforms or participate in certain interactive areas; or
•    opt in to agree to be contacted by us in relation to certain matters such as notification of new features to the Platforms, beta testing or promotional activities.

Holding, correcting and updating
Any personal data that you provide to us will be collected and held by us at [insert address ]. If you are an individual you may have rights of access to and correction of personal data that we hold. We offer the ability to correct or change the information collected at any time and as often as necessary.

If you have any questions about how our Platforms work or regarding this Privacy Policy, please contact us by sending an email to[insert email address].


o    All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
o    The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
o    Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.